Booking and Payment:

All package payments are quoted in US dollars (US$). If the customer pays in another currency, they will pay the equivalent amount in US dollars at the exchange rate on the day of payment.

To confirm a booking, a 30% deposit is required. Upon receipt of this deposit, the customer will be notified that the booking has been confirmed.

If the customer cancels the trip for any reason, the 30% deposit is retained by Rafting Adventure.

If Rafting Adventure cancels the trip due to reasons such as weather, river conditions, or any other unforeseen circumstances, the full deposit will be returned to the customer.

If the customer wishes to postpone the trip to another date or take an alternative trip, the 30% deposit can be applied to the new trip, provided both parties agree on suitable arrangements.

Full payment must be received at least 24 hours before the trip start time.

Cancellation Policy:

• After full payment is received, the following cancellation rules apply:
  • Less than 72 hours notice: 20% deduction from the full amount.
  • Less than 48 hours notice: 50% deduction from the full amount.
  • Less than 24 hours notice: No refund provided.

River Concern:

Rafting Adventure Nepal employees are highly experienced professionals who take necessary precautions to minimize risks. High-quality and industry-certified rafting and safety equipment are used.

Customers must comply with safety conditions set by the rafting operators and wear provided safety equipment.

Rafting Adventure Nepal will not be held financially or legally responsible for any injury to person or damage to goods.

In extreme cases, serious injury or fatality may occur, and Rafting Adventure Nepal will not be held responsible.

All children under the age of fifteen must be accompanied by an adult.

Insurance:

• Rafting Adventure Nepal insures its employees but not customers. Customers must arrange their own insurance coverage.